Resolve
Workplace Mediation and Conflict Resolution
Who is this for
For matters where conflict is established, and structured intervention is required.
This is usually the point where communication has broken down, trust is low, positions have hardened, and informal efforts such as direct conversations, manager intervention, or internal meetings have not resolved the issue. Workplace mediation is appropriate where the matter needs an independent and structured process to clarify issues, restore workable communication, and support an outcome both the people and the organisation can rely on.
What Changes
The organisation leaves with clearer agreements, defined expectations, and a more workable basis for day to day interaction than it had before. Even where the relationship is not fully repaired, the process creates a safer and more structured way of working, with less ambiguity, less reactivity, and a clearer path forward.
What Is Included
Facilitated Workplace Conversation from $1,250
Online or onsite. Structured, supported conversation between two parties whose communication has become strained. Includes preparation, one facilitated conversation for two participants, and brief post-session notes.
Two-Party Workplace Mediation from $2,500
Online or onsite. Formal mediation process for two parties. Includes intake, preparation, facilitated mediation, and brief outcome notes.
Small Group Workplace Mediation from $3,000
Online or onsite. Multi party mediation for up to four participants. Additional participants, document review, further sessions, or follow up work quoted separately.
Post Mediation Review Consult from $350
Optional follow-up session to review implementation and support durability of outcomes.
Post-Investigation Workplace Repair from $1,800
Structured support after an investigation has concluded, where ongoing working arrangements remain in place and practical repair is needed.
Not sure which pathway fits? Book a free confidential triage call.
Frequently Asked Questions
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Urgent matters are prioritised where possible. If something significant has happened and you need support quickly, I will aim to respond as promptly as I can and clarify the most appropriate next step.
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Start with a confidential triage call. In 30 minutes, I can listen to your situation, help clarify the issue, and recommend the most appropriate pathway, whether that is Quick Help, Resolve, Reset, Comply, Training and Capability Building, or a mix of services. There is no cost and no obligation.
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No. Some services are one off or short term, while others involve a more structured process. The scope, pricing, and likely timeframe will always be explained before you proceed, so you understand exactly what is involved and can choose the level of support that best suits your situation.
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Confidentiality is a key part of this work. How information is managed depends on the specific service, as each service has its own confidentiality arrangements. For example, mediation has a formal confidentiality framework, while advisory or review tasks may involve agreed reporting back to the organisation. I clearly explain confidentiality at the start of each engagement, including any boundaries, so you understand how your information will be handled.
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Yes. I work face-to-face across South East Queensland and deliver services online Australia-wide.
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Yes. Resolution House works with small to medium organisations, as well as larger ones that need independent support. Many clients come to me because they don’t have a dedicated internal HR or people and culture function, or because they want an external, impartial perspective. If you have people and a workplace issue to manage, the service is designed to help.
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No. Resolution House works primarily with small to medium organisations across a range of sectors, with particular expertise in health, community, disability, and other people intensive settings.
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After the triage call, I will recommend the most suitable next step based on your circumstances. This might be a one off advisory session, a structured process like mediation or facilitation, a psychosocial review, training, or another tailored form of support. The aim is to clarify and make the pathway practical from the outset.
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Yes. In many cases, the best time to seek support is before a matter turns into a formal complaint, claim, or larger team issue. Early help can clarify options, reduce escalation, and encourage a more practical and proportionate response.
Book a free confidential triage call
30 minutes. No cost. No obligation.
If you’re interested in a free confidential call, select a time with the schedule below. If you have any questions, please don’t hesitate to get in touch.