I am Sue Batten, a Brisbane based AMDRAS accredited mediator and conflict coach with more than 20 years of senior leadership experience across small to medium organisations, including mental health, disability, community, and other people intensive settings

Before establishing Resolution House Consulting, I led teams and services in environments where people issues were rarely simple and where workplace conflict, team strain, distress, and complaint risk could quickly affect staff wellbeing, service quality, and organisational stability. That experience gave me a clear understanding of how much harm can occur when leaders are left to manage complex situations without the right support.

I founded Resolution House Consulting because I could see a clear gap in the market. Larger organisations often have access to specialist advice, structured people processes, and internal support, while many smaller organisations are left to work through difficult workplace issues on their own. I believe conflict is not something to ignore or contain until it becomes unmanageable. It is often an early sign that something needs attention in the way people are working, leading, or responding, and it should be handled with care, clarity, and sound judgement.