Quick Help
Early Intervention and Advisory
Who is this for
For leaders, business owners, and HR contacts who need clear, expert advice quickly when a workplace issue is emerging, and when the right response now can prevent a much larger problem later.
Clients usually call when something has happened, emotions are rising, and they need to know what to do next without making the situation worse.
What Changes
You leave with a clearer view of what is happening, what needs attention now, and what pathway best fits the issue. Most importantly, you have a practical next step and a more defensible response, rather than reacting under pressure or hoping the issue settles on its own.
What Is Included
Confidential Triage Call
No charge. Phone or online, up to 30 minutes. Clarifies the issue, confirms urgency, and identifies the most suitable next step.
Quick Help Advisory Consult from $300
Phone or online, 60 minutes. Practical early intervention guidance, issue clarification, and a concise written action note with recommended next steps
Rapid Response and Triage from $600
Phone or online. For urgent situations requiring containment, issue assessment, and practical response planning. Includes pre-reading where required, up to 60 minutes of structured triage, and a concise written response summary.
Additional consultations, document reviews, or higher-complexity matters quoted separately.
Not sure if this is right for you? Book a free 30 minute confidential triage call and I will help you work it out.
Frequently Asked Questions
-
Urgent matters are prioritised where possible. If something significant has happened and you need support quickly, I will aim to respond as promptly as I can and clarify the most appropriate next step.
-
Start with a confidential triage call. In 30 minutes, I can listen to your situation, help clarify the issue, and recommend the most appropriate pathway, whether that is Quick Help, Resolve, Reset, Comply, Training and Capability Building, or a mix of services. There is no cost and no obligation.
-
No. Some services are one off or short term, while others involve a more structured process. The scope, pricing, and likely timeframe will always be explained before you proceed, so you understand exactly what is involved and can choose the level of support that best suits your situation.
-
Confidentiality is a key part of this work. How information is managed depends on the specific service, as each service has its own confidentiality arrangements. For example, mediation has a formal confidentiality framework, while advisory or review tasks may involve agreed reporting back to the organisation. I clearly explain confidentiality at the start of each engagement, including any boundaries, so you understand how your information will be handled.
-
Yes. I work face-to-face across South East Queensland and deliver services online Australia-wide.
-
Yes. Resolution House works with small to medium organisations, as well as larger ones that need independent support. Many clients come to me because they don’t have a dedicated internal HR or people and culture function, or because they want an external, impartial perspective. If you have people and a workplace issue to manage, the service is designed to help.
-
No. Resolution House works primarily with small to medium organisations across a range of sectors, with particular expertise in health, community, disability, and other people intensive settings.
-
After the triage call, I will recommend the most suitable next step based on your circumstances. This might be a one off advisory session, a structured process like mediation or facilitation, a psychosocial review, training, or another tailored form of support. The aim is to clarify and make the pathway practical from the outset.
-
Yes. In many cases, the best time to seek support is before a matter turns into a formal complaint, claim, or larger team issue. Early help can clarify options, reduce escalation, and encourage a more practical and proportionate response.
Book a free confidential triage call
30 minutes. No cost. No obligation.
If you’re interested in a free confidential call, select a time with the schedule below. If you have any questions, please don’t hesitate to get in touch.