Training and Capability Building
Workshops and Capability Development
Who is this for
For organisations that want managers to recognise psychosocial risk earlier, respond more effectively, and reduce escalation, complaint risk, and team disruption.
Organisations that invest in training are usually trying to strengthen manager judgement before issues become complaints, claims, resignations, or prolonged disruption. Over time, building internal capability changes the quality and consistency of day to day responses, so leaders are more confident, earlier, and more practical in how they handle tension, difficult conversations, and emerging psychosocial risk.
What Changes
After training, the organisation has managers who are better equipped to notice early signs, respond with greater clarity, and use more consistent language, process, and judgement. That practical capability shift helps reduce escalation, improves leader confidence, and creates a more stable day to day workplace response.
What Is Included
Manager Workshop, Early Response to Psychosocial Risk and Workplace Tension
Half day from $2,500
Full day from $4,250
Online or onsite. Up to 12 participants. Covers recognising early warning signs, responding to workplace tension, avoiding common mistakes, and applying practical controls and documentation.
Difficult Conversations for Leaders
Half day from $2,500
Full day from $4,250
Online or onsite. Up to 12 participants. Builds confidence, communication, and accountability for managers addressing concerns early.
Respectful Workplace Workshop
Half day from $2,500
Full day from $4,000
Online or onsite. Up to 12 participants. Practical training to strengthen respectful behaviour, shared expectations, and everyday communication, helping teams reduce friction, respond earlier to concerns, and foster a safer, more consistent workplace culture.
Custom Training and Capability Development from $4,000
Tailored training designed around your organisation’s team context, risk profile, and leadership needs, with practical content that builds confidence and capability, and a more effective day-to-day response to people issues.
Larger groups or tailored delivery are quoted separately. All programs include preparation, delivery, and participant resources.
Not sure which pathway fits? Book a free confidential triage call.
Frequently Asked Questions
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Urgent matters are prioritised where possible. If something significant has happened and you need support quickly, I will aim to respond as promptly as I can and clarify the most appropriate next step.
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Start with a confidential triage call. In 30 minutes, I can listen to your situation, help clarify the issue, and recommend the most appropriate pathway, whether that is Quick Help, Resolve, Reset, Comply, Training and Capability Building, or a mix of services. There is no cost and no obligation.
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No. Some services are one off or short term, while others involve a more structured process. The scope, pricing, and likely timeframe will always be explained before you proceed, so you understand exactly what is involved and can choose the level of support that best suits your situation.
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Confidentiality is a key part of this work. How information is managed depends on the specific service, as each service has its own confidentiality arrangements. For example, mediation has a formal confidentiality framework, while advisory or review tasks may involve agreed reporting back to the organisation. I clearly explain confidentiality at the start of each engagement, including any boundaries, so you understand how your information will be handled.
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Yes. I work face-to-face across South East Queensland and deliver services online Australia-wide.
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Yes. Resolution House works with small to medium organisations, as well as larger ones that need independent support. Many clients come to me because they don’t have a dedicated internal HR or people and culture function, or because they want an external, impartial perspective. If you have people and a workplace issue to manage, the service is designed to help.
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No. Resolution House works primarily with small to medium organisations across a range of sectors, with particular expertise in health, community, disability, and other people intensive settings.
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After the triage call, I will recommend the most suitable next step based on your circumstances. This might be a one off advisory session, a structured process like mediation or facilitation, a psychosocial review, training, or another tailored form of support. The aim is to clarify and make the pathway practical from the outset.
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Yes. In many cases, the best time to seek support is before a matter turns into a formal complaint, claim, or larger team issue. Early help can clarify options, reduce escalation, and encourage a more practical and proportionate response.
Book a free confidential triage call
30 minutes. No cost. No obligation.
If you’re interested in a free confidential call, select a time with the schedule below. If you have any questions, please don’t hesitate to get in touch.