Specialist HR & Workplace Advisory
Employee Relations & Complex Workplace Support
Who is this for
For business owners, senior leaders, managers and HR contacts who need specialist advice and practical assistance with sensitive or complex employee and workplace matters.
You may manage everyday HR confidently but need experienced support when complaints overlap, accounts differ, or performance and conduct concerns become difficult to navigate. With more than 20 years of senior leadership experience across mental health, disability, community services and other people-intensive settings, and as an AMDRAS-accredited mediator and conflict coach, I work alongside you to assess the situation, consider options and put agreed steps into practice..
What Changes
You have a clearer understanding of the issue, an agreed response plan and practical support to move it forward. You are better prepared for difficult conversations, communication is clearer, and managers have greater confidence in the steps they are taking.
The focus is a fair and proportionate response that considers the people involved, workplace relationships and the organisation’s operational needs, while reducing the time you spend working through the matter alone.
What Is Included
Quick Help Advisory Consult from $300
Phone or online, 60 minutes. Initial advice to clarify an employee or workplace concern, consider response options and identify next steps. Includes a concise written action note with recommended next steps. Document reviews, additional consultations and higher-complexity matters are quoted separately.
Employee Relations Assessment & Response Plan from $750
Phone or online. A structured initial assessment of one agreed workplace matter. Includes up to one hour of document review, one 60-minute management consultation and a brief written response plan setting out priorities, the recommended response pathway and management next steps.
Suitable for a planned assessment before progressing. Urgent containment and response planning are available through Quick Help’s Rapid Response and Triage service. Formal interviews, investigation findings and implementation support are outside this assessment.
Guided Employee Relations Support from $1,500
Up to five hours of phone, video and email support over four weeks for one agreed complaint, performance, conduct or workplace conflict matter.
Includes response planning and agreed practical assistance such as drafting or reviewing correspondence, preparing for meetings, manager coaching and follow-up on actions. All document review, consultations, preparation, correspondence and follow-up count towards the five hours. The proposal confirms the priorities and work to be completed within that allocation.
Ongoing Specialist Advisory from $1,200 per month
Available through Retained Advisory. Essential Access is $1,200 per month and includes up to four hours per month, priority scheduling and advisory support across early intervention, psychosocial risk, manager guidance and practical workplace response, with a minimum three-month commitment.
Suitable for organisations that need regular support from an adviser who understands their workplace. Formal mediation delivery, workshops, fixed-scope reviews and large facilitation assignments require separate agreement. See Retained Advisory for full terms and extended access options.
Not sure if this is the right fit? Book a free confidential triage call.
Frequently Asked Questions
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Urgent matters are prioritised where possible. If something significant has happened and you need support quickly, I will aim to respond as promptly as I can and clarify the most appropriate next step.
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Start with a confidential triage call. In 30 minutes, I can listen to your situation, help clarify the issue, and recommend the most appropriate pathway, whether that is Quick Help, Resolve, Reset, Comply, Training and Capability Building, or a mix of services. There is no cost and no obligation.
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No. Some services are one off or short term, while others involve a more structured process. The scope, pricing, and likely timeframe will always be explained before you proceed, so you understand exactly what is involved and can choose the level of support that best suits your situation.
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Confidentiality is a key part of this work. How information is managed depends on the specific service, as each service has its own confidentiality arrangements. For example, mediation has a formal confidentiality framework, while advisory or review tasks may involve agreed reporting back to the organisation. I clearly explain confidentiality at the start of each engagement, including any boundaries, so you understand how your information will be handled.
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Yes. I work face-to-face across South East Queensland and deliver services online Australia-wide.
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Yes. Resolution House works with small to medium organisations, as well as larger ones that need independent support. Many clients come to me because they don’t have a dedicated internal HR or people and culture function, or because they want an external, impartial perspective. If you have people and a workplace issue to manage, the service is designed to help.
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No. Resolution House works primarily with small to medium organisations across a range of sectors, with particular expertise in health, community, disability, and other people intensive settings.
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After the triage call, I will recommend the most suitable next step based on your circumstances. This might be a one off advisory session, a structured process like mediation or facilitation, a psychosocial review, training, or another tailored form of support. The aim is to clarify and make the pathway practical from the outset.
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Yes. In many cases, the best time to seek support is before a matter turns into a formal complaint, claim, or larger team issue. Early help can clarify options, reduce escalation, and encourage a more practical and proportionate response.
Book a free confidential triage call
30 minutes. No cost. No obligation.
If you’re interested in a free confidential call, select a time with the schedule below. If you have any questions, please don’t hesitate to get in touch.