MEDIATE · FACILITATE · COMMUNICATE · RESOLVE
Calm conflict.
Reset teams.
Meet psychosocial duties.
Book a confidential triage call
Thirty minutes · No cost · No obligation
Specialist, confidential support for leaders managing workplace conflict and psychosocial risks.
My Approach
Resolution House Consulting provides independent workplace mediation, critical incident response, tailored training and psychosocial risk assessments informed by ISO 45003 and 31000.
With more than 15 years of experience leading mental health, disability and community teams across Queensland, I help organisations resolve conflict early, protect staff wellbeing and feel confident about current work health and safety expectations.
Services
Human Centred Conflict Support for Psychologically Safe Workplaces
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When a critical incident, complaint or sudden change unsettles a team, the first priority is to stabilise people and prevent further harm. I provide rapid, trauma informed support through workplace critical incident response, confidential welfare checks, psychological first aid and post incident debriefs that reduce psychosocial risk and help staff feel heard and supported.
Early intervention conflict triage, conciliation and short team facilitation sessions help leaders address issues before they escalate into formal disputes, psychological injury claims or costly turnover. Together we identify safe next steps and practical actions that support both staff and organisational obligations under psychosocial work health and safety duties.
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Unresolved conflict, grievances and communication breakdowns can quietly erode trust and performance. As an ADRMAS accredited mediator and conflict coach, I conduct independent workplace mediation and facilitated conversations for staff, leaders and teams so people can speak openly, reach practical agreements and rebuild working relationships in a calm and structured way.
I also provide dispute resolution consulting, communication and conflict management training and focused team building workshops. These programs are grounded in real scenarios from your organisation and equip leaders and staff to hold difficult conversations with confidence while maintaining psychologically safe environments that align with strengthened psychosocial duties.
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Psychosocial risk is shaped by work design, culture and how conflict is handled in everyday practice. Drawing on academic and professional qualifications in psychological science, conflict management, and public health, I conduct psychosocial risk and culture assessments that connect conflict, workload, systems, and staff wellbeing. Using ISO 45003 and ISO 31000 principles, I support organisations in identifying hazards, strengthening controls, and improving their psychosocial safety climate.
I design and tailor workplace wellbeing programs, de-escalation and conflict management workshops, communication training and facilitated team resets. Clinical and professional supervision, together with speaking engagements and customised workshops, help leaders and practitioners in health, community and government build enduring capability in psychological safety and conflict ready leadership.
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Crisis Response & Early Intervention
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Mediation & Conflict Resolution
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Training & Capability Building
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Psychosocial Risk & Culture
Meet the Founder
At Resolution House, I support organisations to navigate workplace conflict, protect psychological safety and meet psychosocial work health and safety duties in a practical, human centred way. Many small to medium organisations, including health, community, disability and other human services, are experiencing rising psychological injury claims, complex team dynamics and uncertainty about how to respond to psychosocial hazards. I work with leaders to turn these pressures into opportunities to strengthen culture, systems and everyday conversations.
For me, conflict is not a personal failure. It is a signal that systems, relationships or expectations need adjustment. I design structured, respectful processes that give people a safe space to speak, listen and understand one another, whether they are staff, leaders or whole teams working through difficult events. This approach reduces psychosocial risk, supports fair decision-making and builds more resilient, psychologically safe workplaces over time.
I bring more than fifteen years of experience in senior roles across mental health, community, disability and human service settings, including regional and remote Queensland. My formal training includes a Bachelor of Psychological Science, a Graduate Certificate in Conflict Management and Resolution, a Master of Public Health, ADRMAS accreditation as a mediator and conflict coach and Certificate IV qualifications in Training and Assessment, Leadership and Management and Work Health and Safety. This combination allows me to bridge frontline realities with contemporary public health and work health and safety evidence, and to align practice with ISO 45003 and ISO 31000.
If you are facing team friction, staff fatigue or uncertainty about psychosocial regulatory expectations, we can work through it together. Contact Resolution House for a confidential, no obligation conversation about your situation and the support that best fits your organisation.
Sue Batten
Book a confidential triage call
If you’re interested in a free confidential call, select a time with the schedule below. If you have any questions, please don’t hesitate to get in touch.