Retained Advisory
Ongoing Access
Who is this for
For organisations that want reliable access to specialist support without starting a new engagement each time.
Retained Advisory delivers the most value for organisations that face regular workforce complexity, recurring team strain, or ongoing people risk and need predictable specialist support they can access quickly. It is particularly useful in health, disability, community, and other people intensive settings where starting a new engagement each time slows decision making, increases inconsistency, and leaves managers without timely guidance.
What Changes
Ongoing access gives the organisation continuity, faster judgement, and more consistent responses across week to week issues. Instead of starting from the beginning each time, leaders can draw on known context, predictable specialist support, and earlier intervention before problems become larger, costlier, or harder to contain.
What Is Included
Essential Access $1,200 per month
Up to 4 hours per month, priority scheduling, access to advisory support across early intervention, psychosocial risk, manager guidance, and practical workplace response. Minimum 3-month commitment.
Extended Access $2,500 per month
Up to 8 hours per month, priority scheduling, same access as Essential. Minimum 3-month commitment.
Unused hours do not roll over. Retained advisory does not include formal mediation delivery, workshop delivery, fixed scope reviews, or large facilitation work unless separately agreed.
Confirmed by short service agreement.
Not sure if this is the right fit? Book a free confidential triage call.
Frequently Asked Questions
-
Urgent matters are prioritised where possible. If something significant has happened and you need support quickly, I will aim to respond as promptly as I can and clarify the most appropriate next step.
-
Start with a confidential triage call. In 30 minutes, I can listen to your situation, help clarify the issue, and recommend the most appropriate pathway, whether that is Quick Help, Resolve, Reset, Comply, Training and Capability Building, or a mix of services. There is no cost and no obligation.
-
No. Some services are one off or short term, while others involve a more structured process. The scope, pricing, and likely timeframe will always be explained before you proceed, so you understand exactly what is involved and can choose the level of support that best suits your situation.
-
Confidentiality is a key part of this work. How information is managed depends on the specific service, as each service has its own confidentiality arrangements. For example, mediation has a formal confidentiality framework, while advisory or review tasks may involve agreed reporting back to the organisation. I clearly explain confidentiality at the start of each engagement, including any boundaries, so you understand how your information will be handled.
-
Yes. I work face-to-face across South East Queensland and deliver services online Australia-wide.
-
Yes. Resolution House works with small to medium organisations, as well as larger ones that need independent support. Many clients come to me because they don’t have a dedicated internal HR or people and culture function, or because they want an external, impartial perspective. If you have people and a workplace issue to manage, the service is designed to help.
-
No. Resolution House works primarily with small to medium organisations across a range of sectors, with particular expertise in health, community, disability, and other people intensive settings.
-
After the triage call, I will recommend the most suitable next step based on your circumstances. This might be a one off advisory session, a structured process like mediation or facilitation, a psychosocial review, training, or another tailored form of support. The aim is to clarify and make the pathway practical from the outset.
-
Yes. In many cases, the best time to seek support is before a matter turns into a formal complaint, claim, or larger team issue. Early help can clarify options, reduce escalation, and encourage a more practical and proportionate response.
Book a free confidential triage call
30 minutes. No cost. No obligation.
If you’re interested in a free confidential call, select a time with the schedule below. If you have any questions, please don’t hesitate to get in touch.