Privacy Policy

This policy explains how Resolution House Consulting collects, holds, uses, discloses, and protects personal information in connection with its website, enquiries, bookings, downloads, and professional service engagements. It is written in plain English to support transparency, trust, and good privacy practice.

1. About this policy

This policy applies to personal information managed by Resolution House Consulting in the ordinary course of business.

It covers information collected through the website, email, telephone, forms, downloads, bookings, client work, training, mediation, facilitation, conflict coaching, psychosocial advisory work, and related professional interactions.

This policy is intended to be read alongside any collection notice on the website and any client agreement, proposal, or scope document that applies to a specific engagement.

2. Who we are

Resolution House Consulting is a Brisbane-based consultancy that supports organisations with workplace mediation, facilitation, conflict coaching, training, and psychosocial advisory services.

Our services are designed to assist leaders, teams, and organisations to respond to workplace issues clearly, safely, and practically.

3. When this policy applies

This policy applies when you contact us, use our website, submit an enquiry, request a resource, book a call, engage our services, participate in a process we are conducting, or otherwise provide information to us.

It also applies where personal information is provided to us by a client organisation, a referrer, or another participant as part of a legitimate service engagement.

4. The kinds of information we may collect

We may collect names, job titles, organisation details, contact details, billing information, communication records, booking details, feedback, and information relevant to a service engagement.

Depending on the engagement, we may also receive sensitive workplace information, including information about conflicts, complaints, well-being concerns, conduct matters, or other employment-related circumstances.

5. How we collect information

We generally collect information directly from you through website forms, email, telephone, meetings, bookings, downloads, and professional interactions.

We may also receive information from a client organisation, referrer, representative, or another participant when reasonably necessary for a professional engagement.

6. Why we collect, use, and disclose information

We collect, use, and disclose information to respond to enquiries, assess whether we can assist, provide services, manage bookings and payments, communicate about an engagement, prepare documents and deliverables, improve our business processes, and meet legal, ethical, and professional obligations.

We may also use contact information to send relevant updates or resources where consent has been given, or the law otherwise permits.

7. Direct marketing

Where you request a resource, subscribe to updates, or otherwise consent to receive communications from us, we may send you relevant business updates, service information, or practical resources.

You can opt out of these communications at any time by using the unsubscribe method provided or by contacting us directly.

8. Disclosure to third parties

We may disclose personal information to service providers, technology platforms, payment processors, professional advisers, insurers, or other parties where reasonably necessary to operate our business or provide services.

We may also disclose information where required or authorised by law, or where a serious safety issue makes disclosure reasonably necessary.

9. Overseas disclosure

Some service providers we use may store or process information outside Australia.

Where this occurs, we will take reasonable steps to understand and manage the privacy implications of those arrangements.

10. Storage and protection of information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include secure cloud storage, password protection, access controls, device security, and careful document management practices.

11. Access and correction

You may request access to personal information we hold about you, or ask us to correct any inaccurate information, out-of-date, incomplete, irrelevant, or misleading information, subject to any lawful exceptions.

12. Retention and destruction

We keep personal information only for as long as reasonably required for business, legal, insurance, record-keeping, or professional purposes.

When information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

13. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us in writing using the details below.

We will review the matter and aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

14. Contact us

For privacy enquiries, access requests, correction requests, or complaints, please contact Resolution House Consulting using the details below.

Email: hello@resolutionhouseconsulting.com.au

Phone: 0413 348 287

Website: resolutionhouseconsulting.com.au