Free webinar: Workplace complaints, conflict and psychosocial risk
An employee raises a concern about their manager. Tension between colleagues is affecting the team. An ongoing conflict remains unresolved despite attempts to address it.
For employers, knowing what to do next isn’t always straightforward, especially without internal HR support. What needs attention first? Which response fits the situation? When should you involve a specialist?
On Tuesday, 15 September, join Resolution House Consulting’s Founder and Principal Consultant, Sue Batten, and employment lawyer Ben Schefe from McCarthy Durie Lawyers for a free employer webinar hosted by the Redlands Regional Jobs Committee.
Webinar details
How Great Employers Respond to Workplace Complaints, Conflict & Psychosocial Risk
Date: Tuesday, 15 September 2026
Time: 10:00–11:30 am AEST
Location: Online via Zoom
Cost: Free to attend
Practical workplace and legal perspectives
The session will bring together workplace conflict management and employment law expertise to explore:
How to respond appropriately when a workplace complaint or concern is raised.
What employers need to understand about psychosocial risks and their responsibilities.
How to recognise and address concerns before they escalate.
Practical ways to strengthen communication and workplace culture.
When specialist workplace or legal support may be needed.
The discussion is relevant to both emerging concerns and established conflict. It will focus on helping employers understand their options and consider a fair, proportionate response.
Who should attend?
Business owners, managers, supervisors and HR and people-and-culture professionals are welcome.
This session is especially useful if you respond to staff concerns without a dedicated HR team, manage ongoing team tension, or want to strengthen your approach before the next difficult workplace situation arises.
Meet the presenters
Sue Batten | Resolution House Consulting
Sue is a workplace conflict management and psychosocial risk specialist, AMDRAS-accredited mediator and accredited conflict coach with more than 20 years of senior leadership experience.
Through Resolution House Consulting, she provides calm, independent and practical support across emerging concerns, established conflict, complaints, team repair and psychosocial risk. Her operational background informs her understanding of the pressures these situations place on leaders, employees and the wider organisation.
Ben Schefe | McCarthy Durie Lawyers
Ben is a Partner and Litigation Team Leader at McCarthy Durie Lawyers. An experienced employment and litigation lawyer, he advises individuals and businesses on employment law, workplace relations and complex commercial disputes, bringing a practical legal perspective to employer decision-making.
A clearer understanding of your next steps
Build your understanding of what needs attention first, how to choose an appropriate response and when specialist support can help.
Join Sue and Ben online on Tuesday, 15 September.
An initiative of the Redlands Regional Jobs Committee, proudly funded and supported by the Queensland Government.
