Watch the Webinar: Managing Workplace Complaints, Conflict and Psychosocial Risk.
When an employee raises a workplace concern, the first response can shape their trust in what happens next. For a business owner or manager, it can be hard to know what needs immediate attention, which process is appropriate, and when to seek specialist support.
In September 2026, I joined employment lawyer Ben Schefe from McCarthy Durie Lawyers for a webinar hosted by the Redlands Regional Jobs Committee. The recording is now available to watch.
Watch the webinar recording here:
https://www.youtube.com/watch?v=K9i-8yHoqys
Three practical points for employers
The first conversation matters
A manager does not need to have every answer when a concern is first raised. Listening, taking the issue seriously, considering any immediate risks and explaining the next steps can provide a sound starting point.
Match the response to the concern
Workplace concerns differ in seriousness and complexity. A fair response considers the people involved, the nature of the issue, psychosocial risk and whether an informal approach, formal process or specialist advice is appropriate.
Consider what happens afterwards
Resolving an allegation does not necessarily repair working relationships or address conditions that contributed to the problem. Employers may also need to consider communication, team support and whether workplace risks have been adequately addressed.
The webinar is particularly relevant to business owners and managers who respond to employee concerns without a dedicated internal HR team.
If you are dealing with a workplace concern and are unsure of the next step, Resolution House Consulting offers a free, confidential 30-minute triage call.
https://www.resolutionhouseconsulting.com.au/book-a-call.
Thank you to the Redlands Regional Jobs Committee for hosting the webinar and to Ben Schefe for contributing his employment law perspective.
