MEDIATE · FACILITATE · COMMUNICATE · RESOLVE
Calm conflict. Reset teams. Meet psychosocial duties.
For leaders and small to medium organisations seeking practical support to manage workplace conflict, protect psychological safety, and respond confidently to people issues, with particular expertise in health, community, disability, and other people-intensive settings.
My Approach
Resolution House assists organisations in addressing conflicts, tensions, or people issues early before they impact teams, performance, and wellbeing.
I offer practical, independent support to help leaders handle difficult conversations, minimise escalation, and establish clearer, safer pathways forward. This leads to stronger relationships, better decision-making, and increased confidence in managing issues.
Independent, confidential, and AMDRAS-accredited
20+ years of senior leadership experience in SMEs, mental health, disability, and community services
Experience supporting 30+ workplace mediation matters
Aligned with ISO 31000 and ISO 45003, offering practical next steps
Practical support for workplace conflict and psychosocial risk
Available face to face across South East Queensland and online Australia wide
You might be here because…
A complaint has landed on your desk, and you're unsure how to handle it fairly.
Two staff members are in conflict, and the tension is affecting the whole team.
A difficult conversation has been avoided for too long, and the situation is worsening.
A critical incident or stressful event has unsettled your team, and you need support quickly.
You are concerned that conflict, stress, or people issues could escalate into a larger workplace risk. You want to address the issue early, privately, and properly before it becomes a formal complaint, claim, or ongoing team problem.
Resolution House works with:
Small to medium organisations across a range of sectors, with particular expertise in health, community, disability, and other people-intensive settings
Leaders, managers, and business owners dealing with workplace conflict, complaints, difficult conversations, or team strain
Organisations seeking practical support to manage psychosocial risk and respond confidently to current work health and safety duties
Teams navigating conflict, critical incidents, communication breakdowns, or organisational change
If you are managing people and something has gone wrong, or you can see it heading that way, this is the right place to start.
Not sure where to start?
Your Situation
Something has just come up and you need expert advice fast
Conflict is established and needs direct intervention
Quick Help Advisory Consult
from $300
Your team needs a reset or structured support
Starting Point
Facilitated Workplace Conversation or Formal Workplace Mediation
from $1,250
Team Reset Facilitation
from $2,500
You need ongoing access without re-engaging each time
Retained Advisory
from $1,200/month
You need to meet psychosocial risk obligations
Psychosocial Advisory or Review
from $350
How it works
Step 1
Book a confidential triage call
30 minutes, no cost, no obligation. You tell me what is happening, and I help clarify the issue, the immediate priorities, and the most suitable next step.
Step 2
Choose the right pathway
Depending on the situation, I recommend the most appropriate pathway, whether that is Quick Help, Resolve, Reset, or Comply. The goal is clear guidance and a practical proposal without jargon.
Step 3
Move forward with confidence
I provide independent support to help manage the issue professionally, fairly, and confidentially, so the right process is in place and the organisation can move forward with confidence.
Our services
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Quick Help | Early Intervention and Advisory
One off or short term support
For emerging conflict, complaint concerns, workplace tension, or situations where clear next steps are needed quickly
Quick Help Advisory Consult from $300
Rapid Response and Triage from $600
Practical early intervention guidance and issue clarification
Concise written next steps where a paid advisory service is engaged
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Resolve | Workplace Mediation and Conflict Resolution
Structured process
For established conflict, grievances, and communication breakdowns
Two-Party Workplace Mediation from $2,500
Small Group Workplace Mediation from $3,000
Facilitated Workplace Conversations from $1,250
Post mediation review and post investigation workplace repair available
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Reset | Facilitation and Team Reset Work
One off or structured facilitation
For teams needing practical support to restore communication, stabilise conflict, and rebuild workable ways of working after strain, disruption, or difficult events.
Team and Culture Reset Facilitation from $2,500 half day
Post-Investigation Workplace Repair from $1,800
Facilitated reset support and practical next step planning
Designed to improve communication, clarify expectations, and support safer working relationships
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Comply | Psychosocial Advisory and Reviews
Advisory or fixed scope review
For organisations seeking practical support to identify psychosocial hazards, review team strain, strengthen systems, and respond confidently to current work health and safety expectations
Psychosocial Advisory from $350 per hour or package from $1,200
Psychosocial Risk Review from $4,500
Team Dynamics and Risk Review from $4,500
Practical recommendations, manager guidance, and support to reduce ongoing strain
Additional ways to work with Resolution House
Training and Capability Building
Workshop or tailored program
from $2,500
Practical training to build internal confidence and capability so conflict, people issues, and psychosocial concerns are recognised earlier and managed more effectively.
Find out more
Retained Advisory
Ongoing Access
from $1,200 per month
Ideal for organisations that regularly face people risk, team tension, or psychosocial work health and safety obligations.
Find out more
What changes when people get the right support
A small business owner sought support after receiving a complaint and was unsure how to respond fairly without worsening the situation. Through early triage and practical advisory support, the matter was quickly clarified, immediate next steps were implemented, and the issue was managed before it escalated into a larger team disruption or formal claim.
Managed early, resolved quickly
A community services team had been dealing with months of unresolved tension among key staff, and communication had broken down to the point that the wider team was feeling the strain. Through independent mediation and structured facilitated conversations, the parties reached a workable agreement, communication improved, and the team was able to refocus on service delivery.
Tension resolved, team refocused
Obligations met, risks addressed
A not-for-profit organisation faced growing pressure within its workforce, including unclear roles, team tensions, and concerns about psychosocial work health and safety obligations. A practical psychosocial risk review helped identify key risk areas, clarify priorities, and put workable controls and communication steps in place, enabling the organisation to strengthen systems and reduce the likelihood of similar issues recurring.
Meet the Founder
Sue Batten
After over 20 years of leading people and services in mental health, disability, community, and other people-focused settings, I understand how quickly workplace issues can affect leaders, teams, and the broader organisation. I founded Resolution House to provide organisations with independent, practical support when conflict, people issues, or psychosocial concerns begin to affect teams, leaders, and the wider workplace.
My work focuses on bringing clarity, fairness, and structure to situations where conflict, people issues, or psychosocial concerns begin to affect the workplace. I have formal training in psychological science, conflict management, public health, and work health and safety, and I hold AMDRAS accreditation as a mediator and conflict coach.
Frequently Asked Questions
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Urgent matters are prioritised where possible. If something significant has happened and you need support quickly, I will aim to respond as promptly as I can and clarify the most appropriate next step.
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Start with a confidential triage call. In 30 minutes, I can listen to your situation, help clarify the issue, and recommend the most appropriate pathway, whether that is Quick Help, Resolve, Reset, Comply, Training and Capability Building, or a mix of services. There is no cost and no obligation.
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No. Some services are one off or short term, while others involve a more structured process. The scope, pricing, and likely timeframe will always be explained before you proceed, so you understand exactly what is involved and can choose the level of support that best suits your situation.
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Confidentiality is a key part of this work. How information is managed depends on the specific service, as each service has its own confidentiality arrangements. For example, mediation has a formal confidentiality framework, while advisory or review tasks may involve agreed reporting back to the organisation. I clearly explain confidentiality at the start of each engagement, including any boundaries, so you understand how your information will be handled.
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Yes. I work face-to-face across South East Queensland and deliver services online Australia-wide.
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Yes. Resolution House works with small to medium organisations, as well as larger ones that need independent support. Many clients come to me because they don’t have a dedicated internal HR or people and culture function, or because they want an external, impartial perspective. If you have people and a workplace issue to manage, the service is designed to help.
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No. Resolution House works primarily with small to medium organisations across a range of sectors, with particular expertise in health, community, disability, and other people intensive settings.
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After the triage call, I will recommend the most suitable next step based on your circumstances. This might be a one off advisory session, a structured process like mediation or facilitation, a psychosocial review, training, or another tailored form of support. The aim is to clarify and make the pathway practical from the outset.
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Yes. In many cases, the best time to seek support is before a matter turns into a formal complaint, claim, or larger team issue. Early help can clarify options, reduce escalation, and encourage a more practical and proportionate response.
Free resources
Free resources
Free resources Free resources
Schedule of Fees
Fees and Service Guide 2026
For SME leaders, HR contacts and managers in health, disability, community and human services
Independent specialist support for leaders managing workplace conflict, team dysfunction and psychosocial risk — before it becomes a formal complaint, a WorkCover claim, or a resignation.
See.Say.Solve.Guide
About this guide description
Book a free confidential triage call
30 minutes. No cost. No obligation.
If you’re interested in a free confidential call, select a time with the schedule below. If you have any questions, please don’t hesitate to get in touch.